General Purpose

A medical receptionist serves as the face of the office. He or she is responsible for handling a variety of administrative and clerical duties, such as answering the phone, greeting patients, scheduling appointments, and much more. In order to ensure that the front office is run like a well-oiled machine, the following essential medical receptionist duties must meet.

Main Job Tasks, Duties, and Responsibilities

• Perform all medical receptionist duties in a way that complies with state, local, and federal laws and regulations, in particular those that relate to patient confidentiality
• answer telephone, screen and direct calls
• take and relay messages
• provide information to callers
• greet persons entering organization
• direct persons to correct destination
• deal with queries from the public and customers
• ensure knowledge of staff movements in and out of the organization
• monitor visitor access and maintain security awareness
• provide general administrative and clerical support
• prepare correspondence and documents
• schedule appointments
• maintain appointment diary either manually or electronically

·         respond to inquiries from prospects and existing patients, as well as visitors and callers, in a prompt, courteous, and accurate manner.

• Communication skills to converse clearly over the telephone and in person
• monitor and maintain office equipment
• control inventory relevant to the reception area
• organization and time management managing a variety of tasks effectively

Education and Experience

• A high school diploma is generally required
• knowledge of administrative and clerical procedures
• knowledge of computers and relevant software applications
• knowledge of customer service principles and practices

Key Competencies

• verbal and written communication skills
• professional personal presentation   
• customer service orientation  
• information management
• organizing and planning
• attention to detail
• initiative
• reliability
• stress tolerance